FAQ
Are you a manufacturer or a trading company?
We are a professional manufacturer, allowing you to obtain factory pricing directly without additional agent fees.
What is the delivery time?
Delivery time depends on your order quantity. Typically, the delivery date is 7-10 days after confirmation of the order and payment.
What payment terms do you accept?
We require a 30% deposit before production and the remaining 70% balance before shipping. We support T/T, L/C, VISA, and Mastercard.
What are the available shipping methods?
Based on your address, we can arrange shipment by sea, air, truck, or railway. We can also deliver the machine directly to your specified warehouse.
How do I learn to operate the machine?
An operation video and manual are provided with the machine. Our engineers also provide online training. If necessary, we can arrange on-site training or you can send operators to our factory.
What is the warranty policy for the machine?
We provide a two-year warranty. During this period, we provide replacement parts for any non-artificial issues. Lifetime technical service and support are provided even after the warranty expires.